Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you (the “Operator”) and Storm Dispatch (“we”, “us”, “our”), a sole trader operating in the United Kingdom. By creating an account or using the Storm Dispatch platform you agree to be bound by these Terms.

1. The service

Storm Dispatch provides cloud-based dispatch management software (“the Platform”) to licensed taxi and private hire vehicle (PHV) operators in the United Kingdom. The Platform includes web-based dispatch console, driver mobile application, customer booking application, automated SMS notifications, compliance document tracking, and related ancillary features.

Use of the Platform requires that you hold a valid private hire or hackney carriage operator licence issued by the relevant UK local authority. You represent and warrant that you hold all licences, permits, and authorisations required by law to operate a private hire or hackney carriage business.

2. Account registration

You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

You may not share login credentials with persons outside your organisation, nor permit access by individuals who are not your employees or authorised subcontractors.

3. Subscriptions and billing

4. Acceptable use

You must not use the Platform to:

• Operate a vehicle-for-hire service without the appropriate UK operator licence.
• Process personal data in a manner that violates the UK GDPR, Data Protection Act 2018, or any other applicable data protection legislation.
• Circumvent, disable, or interfere with security-related features of the Platform.
• Reverse-engineer, decompile, or attempt to extract source code from the Platform.
• Resell, sublicence, or otherwise make the Platform available to third-party operators.
• Transmit material that is unlawful, harmful, defamatory, or that infringes any third-party intellectual property rights.

5. Data processing agreement (DPA)

In providing the Platform, we process personal data on your behalf as a data processor (within the meaning of UK GDPR Art. 4(8)). You are the data controller for all personal data relating to your drivers, passengers, and staff.

The following terms constitute a binding Data Processing Agreement incorporated into these Terms:

• We process personal data only on your documented instructions and for the purposes described in our Privacy Policy.
• We implement appropriate technical and organisational security measures (encryption at rest and in transit, access controls, audit logging).
• Sub-processors are listed in our Privacy Policy. We will notify you of any material change to our sub-processor list at least 14 days in advance. You may object within that period; if the objection cannot be resolved you may terminate without penalty.
• We will assist you in responding to data subject requests, data breach notifications (within 72 hours of our becoming aware), and regulatory audits, at your reasonable cost.
• On termination or expiry of these Terms we will delete or return all personal data processed on your behalf within 30 days, unless retention is required by law.
• International transfers of personal data are conducted under Standard Contractual Clauses (SCCs) or UK International Data Transfer Agreements (IDTAs) as applicable.

6. Intellectual property

The Platform, including all software, design, branding, and documentation, is the intellectual property of Storm Dispatch. These Terms do not transfer any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for the purposes set out in these Terms.

Any data you input into the Platform (booking records, driver records, operational data) remains your property. We assert no ownership over your operational data.

7. Availability and service levels

We aim to maintain Platform availability of 99.5% measured monthly, excluding scheduled maintenance. Scheduled maintenance will be notified at least 24 hours in advance. We will use reasonable endeavours to perform maintenance outside of peak operational hours (08:00–22:00 UK time).

We do not guarantee uninterrupted service. The Platform is dependent on third-party infrastructure (Supabase, Hetzner) and connectivity outside our control.

8. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Subject to the above, our total aggregate liability to you arising out of or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of:

• the total fees paid by you to us in the three calendar months immediately preceding the event giving rise to the claim; or
• £500.

We are not liable for any loss of profit, loss of revenue, loss of data, loss of goodwill, or indirect or consequential loss of any kind, whether or not we were advised of the possibility of such loss.

Important: You acknowledge that we are a sole trader and that our liability is limited accordingly. You are responsible for your own backup arrangements and business continuity planning. We strongly recommend that you do not rely exclusively on the Platform for your operational records.

9. Indemnity

You shall indemnify and hold us harmless from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Platform in violation of applicable law; (c) any claim by your drivers, passengers, or employees arising from your operation of your vehicle-for-hire business.

10. Term and termination

11. Changes to these Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Platform after that date constitutes acceptance of the revised Terms. If you do not accept the revised Terms you may terminate your account without penalty before the change takes effect.

12. Governing law and disputes

These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings either party agrees to attempt to resolve any dispute by good-faith negotiation for a period of 30 days.

13. General

• Entire agreement: These Terms (including the incorporated DPA) constitute the entire agreement between us relating to the Platform and supersede all prior representations, discussions, and agreements.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it subsequently.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor carrying on our business.
• Force majeure: Neither party is liable for delay or failure caused by events beyond their reasonable control.

14. Contact

General enquiries: [email protected]
Legal and data protection: [email protected]
Storm Dispatch · United Kingdom